FAQs
Q. What are the best and most popular promotional products?
A. The trendiest and most popular products may not necessarily be the best products for your company. Knowing what your goals are and who you will be giving the products to will allow us to make informed recommendations.
Q. If I don’t know what I want, will you help me find the right product?
A. Yes, this is why you should contact us. First, we gather information about your business and/or event to help you make an informed decision about what to buy. Next, we will send you a quote document along with a mockup of your artwork with descriptions and colors for your approval. Sometimes we will create one sample for you to review before producing it in large batches. We have decades of experience and long-standing relationships with our vendors.
Q. Do I have to pay for shipping?
A. Sometimes. We do not stock all of the items we have access to. We are charged shipping and handling by our vendors and that cost is passed onto the customer as transparently as possible.
Q. What is your return policy?
A. If there is a problem with your order, please bring it to our attention within 2 days of delivery.
- Blank merchandise: can be refunded within 15 days in most cases.
- Custom Orders: Custom-printed promotional products generally cannot be returned or refunded once produced unless there is a manufacturer defect or printing error.
- Recommendations: To request a return, exchange, or replacement for damaged goods, you will need to contact your account manager directly or reach out to us via the
Contact Us
Q. What is the minimum order?
A. As a company, we do not have a set price or product minimum but some of our vendors do, and this varies between products. Tell us how many products you need and we will let you know what the options are. Usually the larger the order, the less it costs per item.
Q. Do I have to pay a setup fee for every order?
A. This depends on the product and the situation. Most products have an initial set up fee and then a reduced fee when reordered within two years. Sometimes we run into deals that save you money with free setups or rebates, so tell us your budget and we can work with you.
Q. How long will it take to receive my completed order?
A. Usually, your products will be ready within 3 weeks of your approval signature. Some products can be produced and shipped faster and some factories offer rush orders for an additional fee. If you have a strict in-hands date, such as an event, please let us know what that is so we can coordinate with the factory to get you your products in time. Start your order far in advance to ensure you receive all products before your event.
Q. Can you do a rush within the week?
A. Yes, but it depends on how large and complex your order is. Some factories offer a rush service for a fee. Let us know when you will need the product by so we can find products that can arrive by your in-hands date. We can sometimes rush in-house orders also.
Q. Can I place orders through your website?
A. Our website does not process custom promotional product orders because working directly with an account manager is an essential part of the ordering process. Items that are added and submitted through the shopping cart will be electronically sent to an account manager of your choosing. We will then create a quote for you based on the products you chose and we will consult with you every step of the way. Art proofs and approvals must be performed via email before items can be produced or shipped.
Q. What services do you perform in-house?
A. Our offices and production house are located in Mossman Center in Albuquerque, NM. We perform digital design services, digitizing, embroidery, laser engraving, sand engraving, UV flatbed printing on coroplast, alupanel and posterboard, sublimation, screen-printing, heat transfers, custom banners and more in our production shop which is within walking distance of our desks and showroom. We offer tours to customers interested in seeing our shop.
Q. What payment methods do you accept?
A. We can take debit and credit card payments with a 3% processing fee. Checks and ACH are accepted with no fee. Cash is not recommended.
Q. Do you take state POs?
A. Yes, we do. We are listed as an official vendor on the statewide pricing agreement under Frank Rowan.
Q. Do you offer PMS Matching?
A. It depends on the item and the decoration process used, but most of our vendors do offer PMS matching for an additional fee. We can do PMS matching in-house for screen-printing for an additional fee as well.